Privacy Policy

This policy explains what information Rellborne collects through this website (rellborne.com and its subdomains) and how that information is used. It does not cover the separate businesses operated under Rellborne — Meterly, Forge, and Framed — which may collect additional information as part of their own products and have their own practices. It does cover inquiries and engagements for Rellborne's HVAC, freight, and restoration industry solutions, since those start through this site's contact form or direct email — handled the same way as any other inquiry described below.

Information you provide to us

If you use the contact form on this site or email us directly, we collect what you submit: typically your name, email address, and the content of your message. We use this information only to respond to you and to follow up on the inquiry or research conversation you initiated.

Email communications

If we send you a research or outreach email, we retain the contact details needed to send and track that correspondence (such as your email address and the status of that conversation). If you reply, we use your reply to continue that conversation. If you ask us to stop contacting you, we honor that request and do not send further outreach.

Website and hosting information

Like most websites, this site's hosting provider may automatically log basic technical information when you visit — such as IP address, browser type, and access times — as part of standard web server operation. We use this only for basic site operation and security, not to build a profile of individual visitors.

How we use information

We use the information described above to respond to inquiries, conduct research conversations you've agreed to, and operate this website. We do not use it for automated decision-making that affects you, and we do not use it to send unsolicited marketing beyond the outreach practices described above.

Sharing and sale of information

We do not sell your information. We do not share it with third parties except where necessary to operate this website (for example, our hosting and form-processing provider) or where required by law.

Data retention

We keep contact-form submissions and email correspondence for as long as reasonably necessary to respond to you and maintain a record of the conversation, and we delete or anonymize it when it's no longer needed for that purpose.

Your choices

You can ask us what information we hold about you, ask us to correct or delete it, or ask us to stop contacting you, at any time.

Contact

Questions about this policy or your information can be sent to hello@rellborne.com.

Changes to this policy

We may update this policy as the website and our practices evolve. The date at the top reflects the most recent update.