Refund Policy

This page covers rellborne.com itself. Rellborne doesn't run a checkout on this website — Meterly, Forge, and Framed each have their own, linked below — but this page also covers cancellation and refund questions for Rellborne's industry solutions, which are arranged directly through this site.

Purchases through our businesses

Meterly, Forge, and Framed are separate businesses operated by Rellborne, each with its own product, checkout, and pricing. If you've made a purchase through one of them, that business's own refund policy applies — not this page:

• Meterly — see the refund policy linked in the footer at meterly.rellborne.com.
• Forge — see the refund policy linked in the footer at forge.rellborne.com.
• Framed — refund terms are agreed directly with the customer as part of that engagement; contact us using the details below.

Industry solutions (HVAC, freight, restoration)

Rellborne also delivers focused industry solutions directly — currently for HVAC, freight, and restoration businesses. These aren't self-serve products with a listed price; each engagement is agreed directly with the client, and the cancellation and refund terms for that engagement are set out at the time it's agreed, not on this page. If you're a current or prospective client of one of these solutions and have a question about billing, cancellation, or a refund, contact us using the details below and we'll address it directly.

Questions

If you're not sure which policy applies to a charge you're seeing, or you can't find the right page, email hello@rellborne.com and we'll point you to the right place.

Changes to this policy

We may update this policy as Rellborne's businesses evolve. The date at the top reflects the most recent update.